9. Receive and Review
Receiving your custom notebooks is the final step in the production process. To ensure your satisfied with your products, we have implemented a thorough quality control process. This section outlines the steps you should take upon receiving your order to confirm everything is as expected and how to address any potential issues.
9.1 Quality Control
At Bookblock, we take quality control seriously. Before your notebooks are shipped, they go through a rigorous QC process to catch and correct any errors or issues. While we strive for perfection, there is always a small chance of errors. Our target is to maintain an error rate below 0.5%, and currently, our error rate is impressively below 0.1%.
9.2 Checking Your Order
Upon receiving your notebooks, please take the time to inspect the shipment thoroughly. Verify the quantity against your order and check for any discrepancies or issues with the products. It is important to notify us immediately if you find any problems so that we can address them promptly and ensure your satisfaction.
9.3 Additional Considerations
- Documentation: Keep all documentation related to your order, including the invoice, Customer Pack, and any correspondence with your account manager. This will help in case you need to reference any details about your order.
- Storage: Store your notebooks in a cool, dry place to maintain their quality and prevent any potential damage from environmental factors.
- Feedback: Your feedback is valuable to us. Please share your experience with us, including any suggestions for improvement or positive aspects of the process. This helps us continue to refine our services and products.
By following these steps, you can ensure that your order meets your expectations and that any issues are resolved efficiently. Thank you for choosing Bookblock for your custom notebook needs.